Frequently Asked Questions (FAQ)
Below we have compiled the most frequently asked questions by our customers to help you choose the box best suited to your needs.
However, if you cannot find your answer or if you would like assistance with your choice, our customer service is available 5 days a week.
👉 Contact us here
We usually respond within a few hours.
Products & Information
Yes. Our boxes are designed with compartments large enough to accommodate both slim watches and larger models (sport watches, automatics, large dials).
The inner cushions are compressible to adapt to the shape of the wrist.
No. Each box and compartment has been specially designed to accommodate all types of jewelry: rings, earrings, bracelets, necklaces, fine watches, as well as more prestigious or voluminous pieces.
The layout is designed to allow for clear, organized, and intuitive storage, so you can categorize your jewelry by size, use, or preference, while preventing them from tangling or scratching.
Some models include versatile storage: rings, earrings, bracelets or small accessories.
Product sheets precisely indicate capacity and interior layout.
No. All our materials (vegan leather, genuine leather, wood) are selected for their premium quality, with no strong odor or chemical residues.
A simple, slightly damp soft cloth is sufficient.
For leather models (vegan or genuine), avoid abrasive products: regular wiping is enough to maintain a beautiful appearance.
Of course. Our boxes are designed to make a beautiful gift: premium finish, well-organized compartments, qualitative appearance.
Delivery is discreet and without price information in the package.
Delivery & Returns
Delivery is priced at €2.90 for all orders within Metropolitan France.
Average delivery times are 6 to 10 working days.
A tracking email is automatically sent to you as soon as your order is shipped.
If an item arrives broken or damaged (this can unfortunately happen during transit), simply contact our customer service within 7 days of receipt, attaching a photo.
We will then take over and arrange a free replacement.
Yes. You have 14 days after receipt to return your order if it does not meet your expectations.
The product must be returned in its original condition. Once received, the refund will be processed within a few days.
As soon as your order is dispatched, you will receive an email containing your real-time tracking link.
You can then track every step of the delivery process until it reaches you.
